What is TIDYO?
TIDYO is an accessible premium jewelry brand focused on refined pieces for everyday wear, modern gifting, and elevated presentation.
FAQ
Answers for ordering, gifting, caring for your jewelry, and getting help when something is not right.
Is TIDYO jewelry made to order?
Many TIDYO pieces are prepared after your order is placed. Made-to-order details are shown on the product page when they apply.
Where do you ship?
TIDYO offers complimentary shipping to supported destinations worldwide. Available destinations are confirmed at checkout.
Is shipping complimentary?
Yes, complimentary shipping is available to supported destinations worldwide.
Are duties included?
Duties are included where supported. Any destination-specific details are confirmed at checkout.
How long will my order take?
Delivery timing varies by destination and product. Estimated timing is provided where available.
How do I care for my jewelry?
Avoid prolonged contact with water, soap, chlorine, perfume, and lotions. Remove plated jewelry before showering or swimming unless the product is explicitly marked Water-Safe. Store each piece carefully and polish gently when appropriate.
Is all TIDYO jewelry water-safe?
No. Only pieces explicitly marked Water-Safe should be treated as such. We do not infer water-safe status from metal, title, or general product type.
What happens if an item arrives damaged, defective, or incorrect?
Contact us within 10 days of delivery with your order information, a short description, and clear photos of the issue. Approved claims are eligible for a replacement at no additional cost.
Can I return an item because I changed my mind?
Change-of-mind returns are not covered. Please review product details carefully before placing your order.
Can I exchange the wrong size, style, or color?
Wrong size, style, or color selections are not covered for exchange. Product options should be reviewed carefully before checkout.
What happens if I entered the wrong address?
Customers are responsible for entering a complete and accurate shipping address. If you notice an error, contact us as soon as possible. We cannot guarantee address changes after an order is placed.
How do personalized pieces work?
Personalized products are marked on the product page when available. Personalization details are confirmed through the product selection and checkout flow when supported.