Shipping
TIDYO offers complimentary shipping to supported destinations worldwide. Available destinations are confirmed at checkout.
Shipping & Returns
Clear shipping, delivery, quality claim, and return guidance for TIDYO orders.
Preparation
Many TIDYO pieces are prepared after your order is placed. Made-to-order details are shown on the product page when they apply.
Worldwide Delivery
Delivery timing varies by destination and product. Estimated timing is provided where available.
Duties
Duties are included where supported. Any destination-specific details are confirmed at checkout.
Tracking
When tracking is available, delivery updates are provided through your order information.
Damaged, Defective, or Incorrect Orders
If your item arrives damaged, defective, or incorrect, contact us within 10 days of delivery with your order information, a short description, and clear photos of the issue.
Quality Claim Window
Approved quality claims submitted within 10 days of delivery are eligible for a replacement at no additional cost. Automatic cash refunds are not promised.
Changes of Mind
Change-of-mind returns are not covered. Please review product details carefully before placing your order.
Wrong Size, Style, or Color
Wrong size, style, or color selections are not covered for exchange. Product options should be reviewed carefully before checkout.
Incorrect Address
Customers are responsible for entering a complete and accurate shipping address. If you notice an error, contact us as soon as possible. We cannot guarantee address changes after an order is placed.
Contact Support
For product questions, delivery support, or help with an order issue, contact TIDYO through the contact page.